Get in Touch
We’d love to hear from you! Whether you have questions about pet nutrition, need help with our platform, or want to share feedback, our team is here to help.
Quick Contact Options
📧 Email Support
- Technical Support: support@pick.pet
⏰ Response Times
- General Inquiries: Within 24 hours
- Technical Issues: Within 12 hours
- Review Problems: Within 48 hours
- Editorial Questions: Within 72 hours
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM
Frequently Asked Questions
Account & Reviews
Q: How do I submit a product review?
A: Create a free account, search for the product, and click “Write a Review.” We encourage detailed experiences to help other pet owners.
Q: Can I edit or delete my review?
A: Yes! Log into your account, go to “My Reviews,” and you can edit or remove any review you’ve submitted.
Q: Why was my review not published?
A: Reviews must meet our guidelines: based on actual experience, appropriate language, and sufficient detail. Check your email for specific feedback.
Technical Support
Q: The website isn’t loading properly
A: Try clearing your browser cache, checking your internet connection, or switching to a different browser. Contact us if problems persist.
Product & Nutrition Questions
Q: Can you recommend a specific food for my pet?
A: We provide user reviews and educational content, but can’t make specific recommendations. Consult your veterinarian for personalized advice.
Q: Is the nutritional information on your site accurate?
A: We source information from manufacturers, but formulations can change. Always check current product labels before purchasing.
📱 Mobile App
Coming Soon: Download our mobile app for easier review browsing and notifications about your favorite brands.
For Pet Food Companies
Partnership Opportunities
Interested in working with PickPet? We offer:
- Product Listing: Get your products added to our database
- Review Monitoring: Track and respond to customer feedback
- Educational Partnerships: Collaborate on pet nutrition content
- Advertising Options: Reach engaged pet owners
Business Development: partnerships@pick.pet
Review Management
- We maintain editorial independence in all reviews
- Companies cannot pay for positive reviews or removal of negative feedback
- We encourage constructive dialogue between brands and customers
- All partnerships are transparently disclosed
For Veterinarians & Pet Professionals
Expert Contributor Program
Join our network of veterinary professionals who help ensure our educational content meets the highest standards.
Requirements:
- Current veterinary license or relevant certification
- Experience in pet nutrition or related field
- Commitment to evidence-based information
- No conflicts of interest with reviewed products
Benefits:
- Professional bio and credentials displayed
- Opportunity to educate thousands of pet owners
- Flexible contribution schedule
- Compensation for substantial content contributions
Report Issues
Content Problems
- Technical Bugs: support@pick.pet
International Users
Global Accessibility
While PickPet primarily serves US we welcome users worldwide. Please note:
- Product availability varies by region
- Nutritional standards may differ between countries
- Some features may not be available in all locations
- Customer support is provided in English
Local Regulations
International users are responsible for:
- Complying with local laws regarding pet food and nutrition
- Understanding regional product approval requirements
- Converting currencies and measurements as needed
Important Notice
PickPet is not an emergency resource. For pet health emergencies:
Immediate Actions:
- Contact your veterinarian immediately
- Call your local emergency animal hospital
- Contact ASPCA Animal Poison Control: (888) 426-4435
Our platform provides general information only and should never delay emergency veterinary care.
Thank You
Thank you for being part of the PickPet community! Your reviews, questions, and feedback help us create the most valuable resource for pet owners seeking the best nutrition for their furry family members.
Together, we’re helping pets live healthier, happier lives through better nutrition choices.
Need immediate assistance? Email hello@pick.pet or use our contact form above.
Business Hours: Monday-Friday, 9:00 AM - 6:00 PM
Response Goal: Within 24 hours for all inquiries
PickPet - Where Real Pet Owners Share Real Experiences